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Returns and Refunds Policy
At HinduMandirPuja, we strive to ensure customer satisfaction with our online puja services, mandir chadava, and prasad delivery. This policy outlines the terms for returns and refunds.
1. Refund Policy
- Refunds are eligible only for requests made within 48 hours of the service or product purchase.
- Refunds will be processed if the service or delivery is delayed, defective, or does not meet the agreed-upon terms.
- Refund requests can be made by contacting our customer support team at hindumandirpuja@gmail.com or +91 8810733829.
- Once approved, refunds will be processed within 7 business days to the original payment method.
2. Return Policy
Returns are accepted within 7 days of receiving the product (e.g., prasad or chadava) for the following reasons:
- Incorrect item delivered.
- Damaged or defective items upon delivery.
To initiate a return, customers must contact us at hindumandirpuja@gmail.com or +91 8810733829 and provide proof (e.g., photos of the item).
Items must be returned in their original packaging, unused, and in the condition in which they were received.
3. Exceptions
- Custom or personalized puja services and items are non-refundable.
- Perishable goods such as prasad cannot be returned if opened or consumed, except in the case of damage or defects.
- Shipping fees for returns (if applicable) will be borne by the customer unless the return is due to our error.
4. How to Request a Return or Refund
To request a return or refund, please:
- Contact us at hindumandirpuja@gmail.com or +91 8810733829.
- Provide your order number, reason for the request, and any supporting documentation (e.g., photos for damage claims).
- Await confirmation and further instructions from our team.
5. Contact Us
For any questions or concerns regarding this policy, please contact us at:
HinduMandirPuja
Email: hindumandirpuja@gmail.com
Phone: +91 8810733829
Address: Chandauli, 232101, UP, India
Effective Date: [Insert Date]